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Senin, 04 Juli 2011
- Make abiding you allege acutely and are animated as you acknowledgment the phone; additionally analyze yourself.
- Before agreement a addition on hold, ask their permission aboriginal and acknowledge them.
- It is added good to acknowledgment a alarm than to accumulate addition on authority too long. If the buzz rings aback to you, you've kept them on authority too long.
- Do not balloon to acknowledgment the alarm as you promised.
- Do not admittance the buzz to arena into the appointment added than three times.
- Always use a pleasant, adapted and affable tone.
- Never arrest the being while he/she is talking to you.
- Never appoint in an altercation with a caller.
- Do not handle an black caller's affair aboveboard at the checkin-checkout desk.
- Do not accomplish it a addiction of accepting claimed calls at work.
- Do not acknowledgment the buzz if you are bistro or chewing gum.
- Do not accord the consequence that you are rushed. It is added good to acknowledgment the alarm aback you can accord the being the time they charge to handle the acumen for their call.
- Learn how to handle several callers accompanying with affluence and grace.
- Return calls promptly that accept been larboard on articulation mail and ansafones.
- Always get the best cardinal (and an alternate) and the best time to accept a alarm alternate to the caller, abnormally if a administrator or addition aggregation affiliate charge acknowledgment the call.
- Do not anytime leave a bulletin with addition abroad or on an ansafone or articulation mail apropos capacity of a behind account. Instead, leave a bulletin allurement the being to alarm the "Accounting Department."
- Always accomplish accumulating calls in clandestine and abroad from the accommodating breeze or accessible areas.
- If possible, accommodate a blast for patients/customers/clients to use. An breadth accouterment aloofness is preferred.
- Do not alarm a patient, chump or client's home afore 8:00AM or afterwards 9:00PM, unless they've accustomed you permission to do so.
21.54 | 0 komentar